Patient-and Family-Centered Care

The medical center at Augusta University is a pioneer in the concept of Patient- and Family-Centered Care, an approach that removes barriers and encourages collaborative partnerships between healthcare providers, patients and families. This means that we put patients and families first.

We Welcome Your Feedback

Tell us where we can do better and when we’re doing great. If you feel you have been discriminated against, or have a complaint or feedback about your experiences as a patient, you can contact:

Patient Advocate Services
Email : patientfeedback@augusta.edu
Phone: 706-721-6222

Blue Coat Ambassadors

Throughout our hospitals and clinics, you will encounter our helpful Blue Coat Ambassadors wearing their distinctive blue coats. If you need anything, please don't hesitate to ask! They are trained to help all our patients and visitors and can be found at our welcome desks located at the entrances to the Medical Office Building, Augusta University Medical Center and Children's Hospital of Georgia.

Accessibility

Our hospitals and clinics are fully accessible. Need a wheelchair, or need help finding where to go? Just ask one of our Blue Coat Ambassadors or call 706-721-6045.